House Cleaning FAQs
We have published some of the most frequently asked questions about our house cleaning services, and their answers, for your convenience. If you have a question that is not answered in this section, feel free to send your question via email or call for a prompt answer.
No, there are no complicated contracts. The only thing we ask is, if you must cancel a regular scheduled appointment, that you do it prior to our scheduling for that week.
We make every effort to send the same cleaner(s) each visit. However, sometimes due to illness, vacations, or other reasons, we may have to substitute another cleaner. We also have complete and customized Work Orders for each job detailing the specifics of your home to ensure quality and consistency.
Yes. Before we can begin regularly scheduled maintenance of a home, there are a variety of first time tasks that require extra time and effort. Your first time cleaning may require a “spring-type” cleaning which includes washing of woodwork, walls, windows, inside ovens and/or refrigerators, scrubbing of baseboards, et cetera. So depending on your needs, it is not uncommon for us to spend more time in your home on an initial cleaning.
Call us within 24 hours of service, and we will return for no additional charge.
Although we take extreme care when cleaning your home, sometimes accidents do happen. If breakage or damage occurs as a result of our cleaning, we will make every effort to have the item repaired or replaced.
It is not necessary for you to be home. For your peace of mind, all of our staff are fully insured. For ease of access, there are 4 options for us to gain access to your home:
- Give us a key. We keep keys locked in our office. Keys are number coded and are not marked by personal information. Giving us a key will ensure that we can always gain entry and you will not be charged a lockout fee.
- Hide a key.
- Give us a code to the garage and leave inside garage door unlocked.
- Make sure someone is at home when we arrive.
