House Cleaning FAQs

We have published some of the most frequently asked questions about our house cleaning services, and their answers, for your convenience. If you have a question that is not answered in this section, feel free to send your question via email or call for a prompt answer.

“Your time is precious … our time is affordable” ®

No, there are no complicated contracts. The only thing we ask is, if you must cancel a regular scheduled appointment, that you do it prior to our scheduling for that week.

We make every effort to send the same cleaner(s) each visit. However, sometimes due to illness, vacations, or other reasons, we may have to substitute another cleaner. We also have complete and customized Work Orders for each job detailing the specifics of your home to ensure quality and consistency.

Yes. Before we can begin regularly scheduled maintenance of a home, there are a variety of first time tasks that require extra time and effort. Your first time cleaning may  require a “spring-type” cleaning which includes washing of woodwork, walls, windows, inside ovens and/or refrigerators, scrubbing of baseboards, et cetera. So depending on your needs, it is not uncommon for us to spend more time in your home on an initial cleaning.

Call us within 24 hours of service, and we will return for no additional charge.

Although we take extreme care when cleaning your home, sometimes accidents do happen. If breakage or damage occurs as a result of our cleaning, we will make every effort to have the item repaired or replaced.

It is not necessary for you to be home. For your peace of mind, all of our staff are fully insured. For ease of access, there are 4 options for us to gain access to your home:

  1. Give us a key. We  keep keys locked in our office. Keys are number coded and are not marked by personal information. Giving us a key will ensure that we can always gain entry and you will not be charged a lockout fee.
  2. Hide a key.
  3. Give us a code to the garage and leave inside garage door unlocked.
  4. Make sure someone is at home when we arrive.
Pets are no problem. We love animals, but sometimes they do not love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements (such as the garage, kennel, or closed off room) while we are there. Any special details about your pets will be noted on your customized Work Order.
With the exception of inclement weather, your cleaning day is guaranteed. However, with the exception of the first appointment in the morning, we cannot guarantee a specific time of day for your regularly scheduled visits because our schedules and travel routes can change from week to week. We will make our best effort to arrive at your requested time.
We make our schedules one week in advance that are finalized the Friday prior to the work week. It helps us  to have as much notice as possible so we can make the necessary scheduling arrangements. Changing your cleaning regularity may also require an adjustment to your regular price.
Yes, just call the office at 330-929-3410.  Since we work on a schedule with multiple home owners, we do our best to accommodate everyone’s needs.
The cost of our service depends on the size of the job, conditions, and frequency you desire.  Because we pay our cleaners to drive to your home and from your home, we have a $120 minimum for any visit.
You can leave cash or a check on your kitchen counter payable to “Heavenly Touch Maids” on the day of your service. You can also give us your credit card information,  and we can take out payment after each cleaning automatically.
Yes. We can even customize our gift certificates to your specifications. Call us at 330-929-3410 for more information.

Covid-19 Announcement

At Heavenly Touch Maids, the health and safety of our clients and staff always comes first.  We observe all safety protocols and follow the latest federal and state guidance.
We are now wearing masks and gloves, and each employee carries a supply of hand sanitizer.
Our management team takes the temperature of each employee every day to ensure our staff is healthy before being dispatched.