We have published some of the most frequently asked questions about our house cleaning services, and their answers, for your convenience. If you have a question that is not answered in this section, feel free to send your question via email or call for a prompt answer.
No, there are no complicated contracts. The only thing we ask is, if you must cancel a regular scheduled appointment, that you do it prior to our scheduling for that week.
We make every effort to send the same employee each visit. However, sometimes due to illness, vacations, or other reasons; we may have to substitute another employee to clean your home. We also have complete and customized Work Orders for each job detailing the specifics of your home to insure quality.
Yes. Before we can begin regularly scheduled maintenance of a home, there are a variety of first time tasks that require extra time and effort. Your first time cleaning may or may not require a “spring-type” cleaning which includes washing of woodwork and sometimes walls +/or windows. So depending on the needs you may require it’s not uncommon for us to spend from two to four times longer on an initial cleaning.
Yes, and all of our employees are covered by Worker’s Compensation Insurance as well to insure worry-free service to all of our customers.
Call us within 24 hours of service and we will return for no additional charge.
Although we take extreme care when cleaning your home, sometimes accidents do happen. If breakage or damage occurs as a result of our cleaning we will make every effort to have the item repaired or replaced.
It is not necessary for you to be home. For your peace of mind, all of our staff are fully insured and bonded. For ease of access, there are 4 options for us to gain access to your home:
As a courtesy to our valued customers, we can place you on our reminder call list and contact you the day before your scheduled visit. Simply inform your local office if you would like this service.