Our Mission Statement for Our Customers
Heavenly Touch Maids mission for our customers is to provide 100% satisfaction to our customers by providing dependable, honest, trained and dedicated workers who are highly motivated to do their personal best at every task before them every day; and to build a relationship of trust and dependability; and to keep every promise that we make.
Our Mission Statement for Our Employees
Heavenly Touch Maids mission for our employees is to provide an opportunity to be recognized for a job well done; to be fairly compensated for hard work, honesty and integrity; to provide the opportunity to work in a safe environment in compliance with all applicable laws; and to go home each day with the belief that they are respected and that their efforts are appreciated.
Our Mission Statement for Our Franchises
Heavenly Touch Maids mission for our Franchises is to provide an opportunity to build a business from the ground floor up. To provide assistance and support in all faucets of business management and to develop a network of hard working, dedicated and honest people in a climate in which they can experience personal growth and professional achievement.
Provide a professional cleaning service that is licensed, bonded and insured. Provide all cleaning supplies and equipment, including vacuums. Guarantee no smoking in your home or use of any food items. Provide trained cleaning personnel on the date specified.
Heavenly Touch Maids is fully licensed, bonded and insured. All equipment and supplies are furnished AT NO EXTRA COST. All employees are handpicked, thoroughly screened, background verified and highly trained. All employees are covered under Worker’s Compensation insurance, with all governmental paperwork and payroll taxes taken care of by Heavenly Touch to insure WORRY-FREE service to its customers.
For your convenience, and quality control, we will leave you with a 75-POINT – HOME CHECK LIST indicating the various services we provide each time we clean your home. This form is completed by the team’s supervisor after they have personally inspected your home. Occasionally you will receive a “report card” to rate us. Our management also personally conducts random on site and telephone quality checks. These steps are all made to insure that our quality of service remains first rate.
We have built our business and reputation by providing our customers with the best possible cleaning service available anywhere. Still, we realize that because our employees are human beings, they sometimes make mistakes. For this reason, we offer you a “Satisfaction Guarantee”, which is a simple:
If you are not 100% satisfied with your cleaning, simply inform your local Heavenly Touch office within 24 hours of your service and we will re-clean the area with which you are dissatisfied.