Just a note to let you know what a fabulous
experience we had with Heavenly Touch. Not only were you able to go with
the flow when the date of discharge changed for my mother-in-law, but
you handled the problem graciously when the hour of her discharge
changed as well.
The people who stayed with my
mother-in-law were terrific. She can be a challenge and all your
personnel went above and beyond expectations. We just couldn't be more
We would most certainly use your service
again if the opportunity arose.
With best regards,
Carole A. Vigliotti
Earlier this year I
saw your ad in the local paper and "on a whim" called to
find out about your services. It was one of the best moves I've
ever made. We had been concerned about how we would care for Bob's
mother when she returned home from an extended stay out West.
I would highly recommend both your agency (Dave, you are always
receptive to my calls of concern) and of course, Carol, who
certainly has a special way with the elderly. Thanks again. My hat
is off to both of you.
writing to express my most deep felt gratitude for the services
you have provided in caring for my aging parents, who are
currently in assisted living.
My need was great. My father, age 92, required hospitalization
after a fall. My mother, who depends on him to keep her oriented,
was at a total loss. I called you and you began providing services
the same day. Not only that, but no matter what the schedule was.
no matter how the plans changed, you continued to provide the
highest level of service, utilizing a team of compassionate,
competent and extremely patient caregivers to watch over my Mother
while my Father was sick.
I particularly appreciate your personal involvement in the care
giving. Dealing with the elderly can present challenges. Not only
did you provide excellent caregivers, but you closely supervised
them, staying abreast of the problems, communicating them to me
and helping solve them yourself, even when it required extra time
and effort on your own part.
In closing, I thank you from the bottom of my heart for providing
such excellent care to my parents. You have made my job as the
adult child of aging parents much easier by your compassionate
care and understanding. Feel free to use me as a reference. I will
recommend you with the highest level of enthusiasm.
Dr. Nelson Mostow
several years now I have been a client of yours, and as you know,
I am slightly handicapped. These past two years, apart from the
SafeGuard Calls, you have provided me with drivers to my many
medical appointments, pick-ups at the airport, etc. plus on occasion
some of your employees to grocery shop and clean my condo for me.
However, February 2nd your service was "above and
beyond". My home helper, who has been with me for 5 years and
who is undergoing overwhelming personal problems, called and
apologized for having to cancel, a second time, coming to me. I
then telephones you to ask for help, never expecting that you
would provide me with someone that very day, but you did.
One of your efficient employees came in the afternoon, did my
grocery shopping, then vacuumed, mopped the kitchen floor, PLUS
changed some overhead bulbs and the filters on the furnace!!
You are providing an excellent service and I do wish to say
"thank you so much".
Lucille J. McDonald
writing this letter to inform you that I have the highest regard
for your company, Heavenly Touch, and for the services you
provide. When I knew I would be out of town for a week earlier
this month, I was overwhelmed with the fear I wouldn't be able to
find someone reliable and patient to stay with my husband Herk.
Herk doesn't need extensive caretaking, but he does need someone
to monitor his daily activities, administer his medications, and
to provide an understanding ear. In the past, family members have
been available to help out when I attend an annual conference.
April and Kym provided that service, and more. Before I left, they
both stopped by so they could meet Herk, and discuss with me my
concerns and needs. When I was gone, they arrived on time, had
meals prepared, and took care of Herk's needs with compassion. The
house was immaculate when I arrived home, laundry was done, and
Herk was jovial in relating stories of "his morning and his
I also recognize how well you run your business. Your business
practices were very efficient, your information portfolio
informative, and I especially appreciated the phone call during
the week to keep me informed how things were going at home. You
also come highly recommended to me by the Geauga County Department
I will be sure to recommend Heavenly Touch in the future to anyone
requiring in-home adult care. I will definitely call in the future
when overnight travel takes me away again.
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